Question 1

What can I expect with Xperiment VR?

Accepted Answer

Xperiment VR uses the latest computing technology that supports room-scale Virtual Reality experiences. Room-Scale gives the player freedom to walk around, dodge, and duck in a virtual world. You will be able to see, hear, and sense the virtual world you are in thus providing you with a new way not only to experience gaming but also a new way to learn. View our Games & Experiences (javascript:void(0))to see what we offer.

Question 2

Do you clean the equiptment?

Accepted Answer

Absolutely! We sanitize & disinfect all headsets, controllers and the face cushions in between each user. View our updated Hygiene & Safety Protocols.(javascript:void(0))

Question 3

How many people can use the headset?

Accepted Answer

Only one person can experience VR at one time, but a live feed of what the player is seeing is displayed on 55" tv's for others to see. Part of the fun of VR is watching others experience, but we recomend booking several stations to enjoy multi-player experiences. Currently we have a total of 16 VR headsets.

Question 4

How old do I have to be to play?

Accepted Answer

We have different experiences for children all the way up to senior citizens.
 
However, the headsets might be a little big for kids under 7. 
 
Certain shooting games are restricted to ages 16+.

Question 5

I have never done VR before, will I be able to play?"

Accepted Answer

Absolutely! We provide a brief tutorial for all new players before you start. Make sure to sign our waiver (SIGN NOW)(https://api.synthesisvr.com/widgets/waiver/08c02838-0ff8-5ad7-9ac9-66bac02971eb) to save time before you arrive.

Question 6

Are you ADA compliant?

Accepted Answer

Yes, we are ADA compliant. We have many experiences that can also be enjoyed in a seated position that require limited mobility.

Question 7

I’ve heard that VR causes motion sickness, is this true?"

Accepted Answer

We provide high-end computers and technology that decreases the chance of motion sickness. All of our games are extensively tested to make sure that even the most sensitive of stomachs have nothing to worry about. 
 
However, racing, flight simulators and rollercoasters may increase the chances of motion sickness. 
 
If you are prone to motion sickness let our staff know and we will make recommendations for you.

Question 8

What types of experiences do you have?

Accepted Answer

Xperiment VR offers a large variety of experiences from diving into the depths of the oceans to traveling the globe. We promise there is something for for all ages to enjoy. View our current titles HERE.(javascript:void(0))

Question 9

What types of games do you have?

Accepted Answer

Xperiment VR offers a large variety of games from first person action games to multi-player & co-op games. We promise there is something for everyone. View our current titles HERE.(javascript:void(0))

Question 10

Do you have Multi-Player/CO-OP games?

Accepted Answer

Yes, we have Multi-Player and Co/Op games in different categories. View all of our multi-player/CO-OP games in the Multiplayer catagory HERE.(javascript:void(0))

Question 11

Can I change games/experiences?

Accepted Answer

Absolutely! Once the headset is on, you are in complete control. You are in an immersive dashboard where you can pick what you would like to do. If you do not like your first choice, another one is at your fingertips.

Question 12

How long do the games/experiences last?

Accepted Answer

Each game/experience varies, the games and experiences can be played for as long as you would like within your time slot.

Question 13

If I do not like my game/experience, can i change it?"

Accepted Answer

Yes, You can change your game/experience at any time and as often as you would like within your time.

Question 14

Will I walk into a wall or other objects?

Accepted Answer

All of our VR systems have built-in grids, called Chaperone, which show up whenever you’re close to the bounds of your play area (the wall). Do not walk or move past this virtual reality grid.

Question 15

Can I wear eyeglasses with the headset?

Accepted Answer

Yes, you can. However,  if you have larger frames and choose to wear them, it may lead to a slightly more snug fit with the headset.

Question 16

How much space is required for Mobile Events?

Accepted Answer

The minimum space for each headset is about 6′ x 6′ up to 12'x12'. The VR setup can be done anywhere with access to electricity, including outside spaces, weather permitting.

Question 17

How long does it take to set up a Mobile Event?

Accepted Answer

It takes about 25-45 minutes to set up and test the equipment depending on the amount of headsets.

Question 18

What is included in the Mobile Event package?

Accepted Answer

Our packages include the VR equipment, controllers, computer, and games, as well as a technician to help all users.

Question 19

Can I cancel my booking at any time?

Accepted Answer

We will issue refunds if you will notify us:
- At least 7 days in advance of your booking, we will issue a full refund minus processing fees (3.5%).
- At least 2 days in advance of your booking, we will issue a 50% refund minus processing fees (3.5%).
- Less than 24 hours in advance of your booking, we will be unable to issue a refund. However, we will gladly issue a full store credit.

As of 3/1/23 all any refund will include a processing fees of 3.5%.
 
Please email us at info@xperimentvr.com if you need to make any changes or need to reschedule your booking.

Trumbull: NOW CLOSED
North Haven: 203-535-0828

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